We have a 10-day return policy, meaning you have 10 days after receiving your item to request a return.

To process your return, the item must be in the same condition as when you received it: unused and with original labels. If the product is part of a pack, you must send the entire pack, including the items mentioned as gifts, since all the products that make up your purchase must arrive back at our facilities.

To initiate a return, you can contact us at hola@babycu.cl .

Once you manage your return with our team, we will give you information on where to send your package. You can take it in person to our facilities in Chiguayante, coordinating in advance, or send the product to our address (you must send the package with shipping paid). The cost of shipping is the buyer's responsibility.

You can always contact us for any questions regarding returns at hola@babycu.cl .