Babycu® Shipping Policy
At Babycu® we understand the importance of each shipment: we don't just deliver products from our workshop, we deliver care and protection. That's why we are committed to ensuring that each package, created with dedication by expert hands, arrives safely and efficiently to your home. From our location in the Biobío region, we bring Babycu® innovation and care to every corner of the country.
For all of Chile we have the FedEx® service who will deliver your package in 3 to 7 business days once they are delivered by us.
Shipments will be processed on Tuesdays and Thursdays . Sales made after 1:00 p.m. on Friday will be processed the following Tuesday. All shipments are made on business days.
FedEx® deliveries are made Monday through Friday between 9:00 a.m. and 6:00 p.m. This service does not allow for a specific delivery time to be scheduled, so we request that someone is always available at the delivery address to receive the order.
To find out the status of your shipment, you can go here and enter the Transport Order Number that appears at the top of the service receipt.
If you require another company to ship your products, you must notify us at the time of purchase at hola@babycu.cl .
Nationwide Shipping
If your purchase is for any region in Chile, we will ship via FedEx® which may take 3 to 7 business days depending on the area.
You can rest assured that all purchases in our store are guaranteed, we make sure that your order reaches you and we will help you track it from our workshop to your shipping address.
You can always contact us via WhatsApp or email: hola@babycu.cl and we will be happy to help you resolve any questions you may have. If any information is essential to prepare your shipment, we will contact you immediately.
PRE-SALE Shipping
Pre-Order orders will be subject to extended delivery dates until stock arrives. These dates will be announced on the pre-order product page and in your purchase confirmation email.
International Shipping
International orders are shipped via FedEx® and the maximum delivery time is 15 business days. In some countries there may be an additional charge corresponding to the VAT of the product, this cost is the responsibility of the recipient.
BabyCu Chile SpA
Pick up at Babycu® Office
For purchases in Concepción, we have the option of free pickup at our office located in Chiguayante, Concepción. To coordinate, please write to +56984509792.
In Step 2 of the process you must select the Withdrawal at BabyCu Office Option.